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Small Stones

May Rain Brand - Store Policies

Store Policy
General Terms
At May Rain, we are committed to providing quality products and exceptional customer service. By making a purchase with us, you agree to the following terms and conditions:

  • All sales are subject to product availability

  • Prices are subject to change without notice

  • We reserve the right to refuse or cancel any order for any reason

  • Product colors may vary slightly from what appears on your screen due to monitor settings

  • We are not responsible for delays caused by customs, postal services, or other factors beyond our control

 

Payment
We accept major credit cards, debit cards, and other payment methods as displayed at checkout. Payment is processed securely through our payment gateway. Your payment information is encrypted and never stored on our servers.
 

Order Confirmation
Once your order is placed, you will receive an email confirmation with your order details. Please review this carefully and contact us immediately at info@mayrainbrand.com if there are any discrepancies.
 

Privacy
Your personal information is kept confidential and will never be shared with third parties except as necessary to process and ship your order.

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Shipping Policy
Processing Time
Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive a shipping confirmation email with tracking information once your order has been dispatched.
 

Shipping Methods & Costs
Shipping costs are the responsibility of the customer. Rates are calculated at checkout based on your location, package weight, and selected shipping method. Available options may include:

  • Standard Shipping (5-7 business days)

  • Expedited Shipping (2-3 business days)

  • Express Shipping (1-2 business days)

 

Domestic Shipping
We ship to all addresses within the United States. Shipping times are estimates and not guaranteed. Delays may occur due to weather, holidays, or carrier issues.


International Shipping
International orders may be subject to customs duties, taxes, and fees determined by your country's customs office. These charges are the responsibility of the recipient and are not included in our shipping costs. Please check with your local customs office for more information.


Tracking Your Order
Once shipped, you will receive a tracking number via email. You can use this number to monitor your package's progress through the carrier's website.


Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us immediately at info@mayrainbrand.com with your order number and photos (if damaged). We will work with the shipping carrier to resolve the issue.
 

Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes cannot be made once an order has been processed.

 

Return & Exchange Policy
30-Day Return Window
We offer refunds and/or exchanges within the first 30 days of your purchase date. If 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.


Eligible Returns & Exchanges
To be eligible for a return or exchange, items must:

  • Be in original, unworn, and unused condition

  • Have all original tags attached

  • Be in original packaging when applicable

  • Not be final sale, clearance, or custom-made items (unless defective)

 

Non-Returnable Items
The following items cannot be returned or exchanged for hygiene and safety reasons:

  • Intimate apparel (underwear, swimwear, etc.)

  • Earrings and body jewelry

  • Beauty products and cosmetics

  • Items marked as "Final Sale" or "Non-Returnable"

 

Return Shipping Costs
Shipping costs are the responsibility of the customer for all returns and exchanges, unless the item received was defective or incorrect due to our error.
We recommend using a trackable shipping service and purchasing shipping insurance for returns. We are not responsible for return packages that are lost in transit.


Refund Processing
Once we receive and inspect your returned item:

Approved refunds will be processed within 5-7 business days
Refunds will be issued to the original payment method
Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution
Original shipping charges are non-refundable (unless we made an error)

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Exchanges
Exchanges are subject to product availability. If the item you wish to exchange for is unavailable, we will process a refund instead.


Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at info@mayrainbrand.com. We will provide a prepaid return label and send a replacement or issue a full refund, including original shipping costs.

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How to Initiate a Return or Exchange
Step-by-Step Process

  1. Step 1: Contact Us

    1. Email us at info@mayrainbrand.com within 30 days of your purchase date with the following information:

      1. Your order number

      2. The item(s) you wish to return or exchange

      3. Reason for return or exchange

      4. Photos (if the item is defective or incorrect)

  2. Step 2: Wait for Authorization

    1. Our customer service team will review your request and respond within 1-2 business days with:

    2. Return authorization and instructions

    3. Return shipping address

    4. Any additional information needed

  3. Step 3: Package Your Return

    1. Place item(s) in original packaging when possible

    2. Include all tags, accessories, and documentation

    3. Pack securely to prevent damage during transit

    4. Include a copy of your order confirmation or packing slip

  4. Step 4: Ship Your Return

    1. Ship to the address provided by our team

    2. Use a trackable shipping method

    3. Keep your tracking number for your records

    4. Customer is responsible for return shipping costs

  5. Step 5: Receive Your Refund or Exchange

    1. We will inspect your return within 2-3 business days of receipt

    2. You will receive an email confirmation once processed

    3. Refunds will be issued within 5-7 business days

    4. Exchanges will be shipped once your return is received and approved


Contact Us for Assistance
When to Reach Out

  • Contact our customer service team if you:

  • Have questions about your order status

  • Need to initiate a return or exchange

  • Received a defective or incorrect item

  • Experience any issues with your purchase

  • Need help with product information or sizing

 

How to Contact Us
Email: info@mayrainbrand.com
Response Time: We typically respond within 1-2 business days (Monday-Friday)
What to Include in Your Message:

  • Your full name

  • Order number (if applicable)

  • Detailed description of your issue or question

  • Photos (if relevant to your inquiry)


Contact information for follow-up

 

Our Commitment to You
At May Rain, customer satisfaction is our priority. While our policies are in place to ensure fairness and consistency, we are always willing to work with our customers to find reasonable solutions. We appreciate your business and want you to have a positive experience with our brand.

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Last Updated: January 2026
May Rain Brand reserves the right to update or modify these policies at any time. Please review our policies before making a purchase.

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